Mk8 Privacy Policy — Protecting Your Personal Information
Mk8 is committed to protecting the privacy of every user in Malaysia. This policy explains how we collect, use, store, and safeguard your personal information when you use our platform.
Types of Information We Collect
When you register and use mk8, we collect several types of information to ensure a safe and smooth user experience.
Username, email address, phone number, date of birth, and encrypted password. This information is required to create and manage your mk8 account.
Transaction details in MYR, including payment methods such as DuitNow, Boost, or Touch 'n Go eWallet. mk8 does not store full card numbers — all transactions are processed through secure payment systems.
IP address, browser type, operating system, screen resolution, and mobile device information. This data is used to optimise platform display and detect unauthorised access.
Gaming history, bets placed, active session times, and platform usage patterns. This information helps us improve our services and identify any unusual activity.
How We Use Your Information
Mk8 uses collected information only for legitimate purposes directly related to delivering platform services. Below are the key ways we use your data.
To register, verify, and manage your account, and to ensure that only you can access it.
To process deposits and withdrawals in MYR, verify payments, and maintain accurate transaction records.
To detect and prevent fraud, account misuse, and activities that violate mk8's terms of service.
To analyse usage patterns and improve performance, stability, and user experience across the platform.
To provide accurate assistance when you contact the mk8 support team, including resolving technical issues or account-related questions.
To send important account-related information such as transaction confirmations, security changes, and policy updates.
Use of Cookies and Tracking
Mk8 uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our platform.
Mk8 uses several types of cookies. Session cookie required to maintain your login status and ensure a smooth gaming session. Preference cookies stores your preferred language and display settings. Analytics cookies helps us understand how users interact with the platform so we can make improvements.
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the mk8 platform.
Cookie Types Summary
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Session Cookie Required — keeps you logged in
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Preference Cookies Optional — saves your language and display preferences
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Analytics Cookies Optional — usage data for platform improvement
Data Storage and Security
All mk8 user data is stored on secure servers with multi-layered protection. SSL encryption ensures that all information transmitted between your device and our servers cannot be intercepted by third parties.
Your account password is stored as an irreversible hash. This means even mk8's internal team cannot view your actual password — only you know it.
Mk8 retains transaction records for the duration required under Malaysian financial law. Data that is no longer needed will be deleted in accordance with established procedures.
Sharing Information with Third Parties
Mk8 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. However, there are limited situations where we may share information.
Payment service providers we work with may receive transaction details necessary to process your deposits and withdrawals in MYR. All such providers are bound by strict confidentiality agreements.
Mk8 may also disclose information when required by Malaysian law, court order, or authorised regulatory authorities — solely to comply with legal obligations.
User Rights Over Personal Data
As an mk8 user, you have several rights regarding the personal information we hold about you.
You may request a copy of the personal information we hold about you. Submit your request through mk8 customer support.
If you find that your personal information is inaccurate or out of date, you can update your details via your account settings or by contacting our support team.
You may request account closure and deletion of your personal data, subject to financial record retention requirements under Malaysian law.
Policy Updates & How to Contact Us
Mk8 reserves the right to update this Privacy Policy from time to time to reflect changes in data collection practices, legal requirements, or platform services. Users will be notified of any material changes via in-account notifications or email.
The last updated date of this Privacy Policy will always be displayed at the top of this page. Continued use of the mk8 platform after changes take effect constitutes your acceptance of the latest terms.
If you have any questions, concerns, or complaints regarding privacy, please contact our support team by email at [email protected] or visit the FAQ for more information.
